365 Member AccessAccess Control, Designed for the Way Gyms Actually Run
365 Member Access builds state-of-the-art access and amenity control systems for gyms, fitness studios, and health clubs. Their microkiosks gate everything from front doors to massage chairs, giving operators tiered control over what members can use and when — saving payroll, increasing revenue, and giving customers the independence to make the most of their visit. The technology behind it was solid. The interface telling the story of all that data wasn't. That's where Few stepped in.
Strategy
365's product was already doing the hard part — capturing rich data across every door, kiosk, and amenity in a club. But the people who needed that data most, the gym administrators running day-to-day operations, weren't getting much out of it. Dashboards were dense. Workflows were buried. Common tasks took longer than they should.
Few partnered with 365 to redesign the experience from the admin's chair outward. We focused on three things: making the data legible, removing friction from the work admins do every day, and unifying the experience across every device the system runs on.
Data Visualization for the Full Gym Experience
The foundations for gym and amenity analytics were already there. What 365 lacked was a visual language that let administrators interpret the numbers and act on them without having to dig.
Few designed a comprehensive analytics dashboard that gave context and clarity to the captured data — lightweight enough to read at a glance, deep enough to support real decision-making.
Identifying & Reducing Administrative Headaches
In discovery, we surfaced several friction points in the existing admin dashboard — most notably around troubleshooting customer accounts and adding or editing new amenity stations. These weren't edge cases. They were daily tasks.
Working closely with the 365 team, Few designed new administrative flows and screens that resolved them, saving gym admins meaningful hours and improving the experience for the members on the other end.
Designing for Multi-Device Experiences
The 365 system doesn't live on one screen. Gym customers and administrators interact with it across desktop, mobile, and a range of in-club hardware — kiosks at front doors, controls on amenities, wristband and QR scanners on the floor. Designing one cohesive experience across all of it was the central challenge of the project.
We built a design system that held its shape from a manager's laptop to a touchscreen mounted next to a massage chair, so the product felt like one product no matter where you encountered it.
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